Last updated: July 4, 2026
Welcome to Kairoo. These Terms of Service ("Terms") govern access to and use of the Kairoo platform, available at kairooapp.com ("Service"). By creating an account, you expressly accept these Terms. If you do not agree, you must not use the Service.
The Service is provided by Kairoo, contactable via the contact form available on the platform ("Kairoo", "we"). Full identification of the responsible party is available upon request through the contact form.
By creating an account, you confirm that you are 18 years of age or older and that the information you provide is accurate, complete, and up to date. Inaccurate information may result in immediate suspension of your account.
You are responsible for maintaining the confidentiality of your access credentials and for all actions taken under your account. In the event of unauthorised access, you must notify us immediately using the contact form available on the platform.
Kairoo is an appointment management and subscription platform serving establishment owners, workers, and clients. Kairoo acts as a technology provider and is not a party to the service relationship between the establishment and its end client.
Kairoo is not responsible for the quality, timeliness, or outcome of services provided by establishments. Any dispute relating to a service must be resolved directly between the client and the establishment. Cancellation policies are set individually by each establishment.
The establishment owner is the data controller for the personal data of their clients collected through the platform. Kairoo acts as a data processor in respect of such data, as described in the Privacy Policy.
To limit the storage of personal data to what is strictly necessary, Kairoo applies the following retention policy to appointment records: the most recent appointment for each client is retained for as long as the establishment account is active; all previous appointments for the same client are automatically scheduled for deletion 8 days after the appointment date, after which they are permanently erased. This policy applies to all establishments and cannot be disabled. We recommend that establishments keep their own external records of any appointment history they need to retain for legal or tax purposes.
The Service allows you to enter, store, and share information such as establishment name, services, schedules, and contact details. You are solely responsible for the content you submit, including its legality and accuracy. Kairoo reserves the right to remove content that violates these Terms or applicable law, without prior notice.
When you upgrade to a higher plan or add worker slots, the change takes effect immediately. A prorated invoice will be issued for the remaining portion of the billing period. Access to new features is granted instantly.
Requests to move to a lower plan or reduce the number of worker slots do not entitle you to a refund. The change is scheduled for the end of the current billing period, and your current service level is maintained until the renewal date.
If, on the effective date of a downgrade, the number of active profiles exceeds the new limit, management features may be suspended until you reduce the number of workers to within the new plan limits.
During the trial period, you may upgrade or downgrade freely, with no charges until the trial ends. Kairoo reserves the right to change the duration of the trial period at any time, with no retroactive effect on trials already in progress.
You may cancel your subscription at any time. Cancellation stops automatic renewal, and the Service remains active until the end of the period already paid for. No refunds are issued for unused partial periods, except in cases of billing errors attributable to Kairoo.
Current plans include access to features available at the time of subscription and incremental improvements to the Service. Kairoo reserves the right to introduce additional features subject to separate terms or pricing, with at least 30 days' prior notice to active users.
Kairoo may suspend or terminate your account, with or without notice, in the event of a breach of these Terms, fraudulent behaviour, or non-payment.
After cancellation or expiry of a subscription, establishment data (appointments, clients, services, settings) is retained for 30 days, during which you may request an export via the contact form. After that period, data is permanently and irreversibly deleted. Kairoo accepts no liability for data loss resulting from failure to renew a subscription in time.
Kairoo and all content, features, and technology made available through the Service — including, without limitation, the code, design, trademarks, and logos — are the exclusive property of Rui Santos. You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Service under these Terms. Reproduction, distribution, modification, or creation of derivative works is not permitted without express prior written authorisation.
To the fullest extent permitted by applicable law, Kairoo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, lost profits, or business interruption, arising from your use of or inability to use the Service. The Service is provided "as is" and "as available", without warranties of continuous availability or freedom from errors. Kairoo's total maximum liability to you, for any cause, shall not exceed the amounts paid by you in the 3 months preceding the event giving rise to the claim.
Kairoo reserves the right to update these Terms at any time. In the event of material changes, you will be notified by email or via a visible notification on the platform, with at least 15 days' prior notice. Continued use of the Service after that period constitutes acceptance of the new Terms.
These Terms are governed by Portuguese law. For the resolution of any dispute arising from use of the Service, the parties elect the courts of the district of Almada, expressly waiving any other. For consumers, applicable European consumer protection law also applies; information on alternative dispute resolution is available at consumidor.gov.pt and on the European ODR platform at ec.europa.eu/consumers/odr.
Kairoo reserves the right to discontinue the Service, in whole or in part, with 30 days' prior notice communicated by email and via a visible notification on the platform.
During the notice period, users may export their data via the contact form. After that period, all data will be permanently and irreversibly deleted.
In the event of a permanent shutdown of the Service, a pro-rata refund will be issued for any paid and unused subscription period, calculated based on the days remaining until the next renewal date.
For questions about these Terms, please use the contact form available on our homepage or in the application sidebar.